AirWatch Connector is a product of Blue Diamond Solutions LLC. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you use the App, we may collect:

Account information, such as name, email address, user ID, agency, and access status.
Device information, such as device ID, platform, app version, push token, and device status.
Location information when location sharing or patrol features are enabled.
Bluetooth-related data used to detect and communicate with supported hardware.
Remote ID and drone detection data received through supported hardware.
Operational data, such as heartbeats, queue status, network status, diagnostic status, and timestamps.
Assignment data, such as assignment status, response actions, and related operational events.

2. How We Use Information

We use collected information to:

Operate AirWatch Connector and AirWatch services.
Support drone detection and Remote ID monitoring.
Enable location sharing, patrol visibility, and assignment workflows.
Send push notifications and operational alerts.
Maintain device registration and account access.
Improve reliability, diagnostics, troubleshooting, and security.
Comply with legal obligations and protect the integrity of the service.

3. Location Data

The App may collect location data when location sharing, patrol mode, assignment handling, or background operational features are enabled. Location data may be used to show an authorized user’s position within AirWatch, support field assignments, and improve operational awareness.

The App may continue using location in the background when enabled and permitted by the device. You may disable location access through your device settings, but some features may stop working.

4. Bluetooth Data

The App may use Bluetooth to communicate with supported Remote ID receivers or related hardware. Bluetooth access is used only to support app functionality.

5. Push Notifications

We may use push notification tokens to send drone activity alerts, assignments, operational notifications, and service messages. You may manage notification permissions through your device settings.

6. How Information Is Shared

We do not sell personal information. Information may be shared with authorized AirWatch users, agencies, or organizations as needed to provide operational functionality. We may also share information with service providers that help operate the App, such as cloud hosting, authentication, database, notification, and analytics providers.

We may disclose information when required by law, to protect rights or safety, to investigate misuse, or to maintain the security and integrity of our services.

7. Third-Party Services

AirWatch Connector may use third-party services such as Firebase, Google services, app store services, mapping services, notification services, and device operating system services. These services may process information according to their own privacy policies.

8. Data Retention

We retain information for as long as reasonably necessary to provide the App, support operational records, maintain security, comply with legal obligations, resolve disputes, and improve reliability. Retention periods may vary depending on account status, agency requirements, operational needs, and legal requirements.

9. Data Security

We use reasonable technical and organizational measures to protect information. However, no system can be guaranteed to be completely secure.

10. Your Choices

You may:

Disable location, Bluetooth, or notification permissions through device settings.
Stop using the App at any time.
Request account or data assistance by contacting us.

11. Children’s Privacy

AirWatch Connector is not intended for children under 13 and is not directed to children. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after changes become effective means you accept the updated policy.

13. Contact

Blue Diamond Solutions LLC
Product: AirWatch Connector
Email: info@airwatch.us